Services
Fractional Leadership
Get executive-level post-sales leadership—without the full-time commitment.
For SaaS companies scaling fast, the biggest risk isn’t the product—it’s what happens after the sale. If you’re seeing churn, confusion, or stalled growth, a Fractional CCO can help you design the systems, lead the team, and build the customer engine that drives retention and expansion.
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Retention Diagnostic and Growth Plan
Fix the leaks. Fuel the expansion.
Most companies don't lose customers because of one big mistake. They lose them slowly—through a thousand small cracks no one’s defined, owned, or fixed.
The Retention Diagnostic is a 10-day engagement that pinpoints where you’re losing revenue across onboarding, adoption, support, and renewals—and gives you a clear, prioritized plan to fix it.
If you want better GRR and NRR, you don’t need another tool. You need to stop the leaks and start compounding wins.
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Click here to request the Retention Assessment Framework white paper; describes my approach to assessing your lifecycle for churn risk.
Post Sales Get It Done
You’ve got the strategy. You’ve got the team. What you don’t have is time to get this thing moving. The Get It Done service is for B2B SaaS leaders who are tired of watching high-priority initiatives stall out because everyone’s busy keeping the lights on. Whether it’s scaling support to 24x7, rolling out a new onboarding model, or fixing your renewal process, I step in, own the execution, and drive the work forward - fast.
This isn’t another playbook or slide deck. It’s hands-on help to actually make the change.
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Leadership Advisory
When your post-sales leader needs backup, not babysitting.
Sometimes you hire a great leader who’s just... never built this before. Sometimes you are that leader, staring down a mess of renewals, support escalations, and onboarding gaps with zero time to think strategically.
The Leadership Advisory service gives you a strategic co-pilot - someone who’s scaled post-sales teams, fixed retention leaks, and turned reactive CS orgs into growth engines. No ivory tower. Just sharp, real-world advice that keeps your team moving forward.
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Leadership Bridge
When You’re Between Leaders, But Can’t Hit Pause
You’ve decided to hire a Head of CS, PS, or Support and you can’t afford to lose the plot on customer outcomes while you search for the perfect person or replacement.
The Leadership Bridge service is a short-term fractional engagement that keeps your customer-facing teams focused, accountable, and moving forward. I step in, stabilize the function, and make sure nothing critical drops while you hire right (not fast).
This isn’t a placeholder. It’s real leadership that buys you time without sacrificing progress.
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Value Framework Workshop
Stop scrambling at renewal time. Teach your team how to talk about value—before your customers ask
If your team panics every time a renewal is on the line, it’s not a sales problem. It’s a value problem.
This hands-on workshop helps post-sales teams stop hand-waving around activities and start aligning on real customer outcomes. Whether you're a founder scaling fast, a CS leader tired of winging it, or a newer team that’s never had to explain “value” before, this session gives you the clarity, language, and framework to make it repeatable.
You’ll walk away with a draft value framework, clear next steps, and a shared way to anchor conversations in what actually matters to your customer.
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Let’s Talk!
Your first consultation is free.