About
25 years building and scaling post-sales (Implementation/ Professional Services, Customer Success Management, Account Management and Technical Support) teams for high-growth SaaS technology companies
CX pioneer and thought leader (one of Gainsight’s first customers, published in Gainsight’s 10 Laws of Customer Success, features in multiple podcasts, speaker, advisor)
Track record of achieving or exceeding post-sales SaaS KPIs: CSAT, Retention (GRR), Net Retention as well as function-specific KPIs (e.g. Tech Support First Call Resolution Time for Support, Implementation Time to Go Live)
Inspiring leader of people and teams; collaborative partner with Product, Engineering, Marketing, and Sales, strong executive team member
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