Turn Your Post-Sales Motions Into a Retention-Driving Machine

With over 25 years of experience building and scaling post-sales teams for high-growth SaaS technology companies, Diane Gordon is a trusted leader in driving customer retention and expansion. Her expertise spans Implementation, Customer Success Management, Account Management, and Technical Support, making her a powerhouse in post-sales strategy and execution.

What Makes Diane Different?

  • CX Pioneer & Industry Thought Leader: As one of Gainsight’s first customers, Diane’s insights have been featured in Gainsight’s 10 Laws of Customer Success, multiple industry podcasts, and keynote speaking engagements. Her thought leadership continues to shape the future of customer experience (CX) and post-sales operations.

  • Proven Track Record of Success: Consistently exceeds SaaS KPIs, including CSAT (Customer Satisfaction), Gross Retention Rate (GRR), Net Retention Rate (NRR), and function-specific KPIs like Tech Support First Call Resolution Time and Implementation Time to Go Live.

  • Inspiring Team Leader & Collaborative Partner: Unite teams across Product, Engineering, Marketing, and Sales makes her an indispensable executive partner. Her leadership drives cross-functional collaboration, enabling companies to build customer-centric post-sales machines that increase retention and revenue.

How CGC Helps SaaS Leaders?

  • CX Pioneer & Industry Thought Leader: As one of Gainsight’s first customers, Diane’s insights have been featured in Gainsight’s 10 Laws of Customer Success, multiple industry podcasts, and keynote speaking engagements. Her thought leadership continues to shape the future of customer experience (CX) and post-sales operations.

  • Proven Track Record of Success: Consistently exceeds SaaS KPIs, including CSAT (Customer Satisfaction), Gross Retention Rate (GRR), Net Retention Rate (NRR), and function-specific KPIs like Tech Support First Call Resolution Time and Implementation Time to Go Live.

  • Inspiring Team Leader & Collaborative Partner: Unite teams across Product, Engineering, Marketing, and Sales makes her an indispensable executive partner. Her leadership drives cross-functional collaboration, enabling companies to build customer-centric post-sales machines that increase retention and revenue.

Gain scalable post-sales teams, processes, and infrastructure that enable:

  • A Great Customer Experience

  • Optimized GRR

  • Optimized NRR

Who CGC Works With

  • SaaS Leaders who need to improve retention and expansion numbers.

  • Post-Sales Teams who need help building scalable, customer-centric systems.

  • Executives & Founders who want to strengthen post-sales operations, customer experience, and retention strategies.

If you’re ready to feel confident about hitting or exceeding your retention and expansion targets, it’s time to take action.

Diane Gordon

Author | Speaker | Fractional CCO | SaaS Post-Sales Consultant | CX Expert | Churn Preventer

Let’s Talk!

Your first consultation is free.