About

  • 25 years building and scaling post-sales (Implementation/ Professional Services, Customer Success Management, Account Management and Technical Support) teams for high-growth SaaS technology companies

  • CX pioneer and thought leader (one of Gainsight’s first customers, published in Gainsight’s 10 Laws of Customer Success, features in multiple podcasts, speaker, advisor)

  • Track record of achieving or exceeding post-sales SaaS KPIs: CSAT, Retention (GRR), Net Retention as well as function-specific KPIs (e.g. Tech Support First Call Resolution Time for Support, Implementation Time to Go Live)

  • Inspiring leader of people and teams; collaborative partner with Product, Engineering, Marketing, and Sales, strong executive team member

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