Diane Gordon Diane Gordon

Value Frameworks Part 3: How to Use a Value Framework Across the SaaS Customer Lifecycle

How to Use a Value Framework Across the SaaS Customer Lifecycle
In the fast-paced SaaS world, delivering value at every stage of the customer lifecycle is the key to driving retention and expansion. This post explores how a Value Framework can guide your organization from acquisition to renewal, ensuring customers achieve their desired outcomes.

Discover how to:

  • Align sales and post-sales teams during the critical handoff phase.

  • Use onboarding to set customers on a fast path to value realization.

  • Leverage customer success practices like cadence calls and EBRs to stay on track.

  • Unlock expansion opportunities by consistently showcasing value.

A well-integrated Value Framework empowers SaaS providers to foster customer-centricity, strengthen relationships, and achieve long-term success. Read the full post to learn how!

Read More
Diane Gordon Diane Gordon

Value Frameworks: the Key to Retention, Part I

How to Use a Value Framework Across the SaaS Customer Lifecycle
In the fast-paced SaaS world, delivering value at every stage of the customer lifecycle is the key to driving retention and expansion. This post explores how a Value Framework can guide your organization from acquisition to renewal, ensuring customers achieve their desired outcomes.

Discover how to:

  • Align sales and post-sales teams during the critical handoff phase.

  • Use onboarding to set customers on a fast path to value realization.

  • Leverage customer success practices like cadence calls and EBRs to stay on track.

  • Unlock expansion opportunities by consistently showcasing value.

A well-integrated Value Framework empowers SaaS providers to foster customer-centricity, strengthen relationships, and achieve long-term success. Read the full post to learn how!

Read More

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