Build, scale, and optimize post sales.

Maximize GRR and NRR.

If your answer to any of these questions is yes, we should talk.

Are you losing customers even though usage is good and they seem happy?

Is your board pushing for better retention?

Are CSMs doing “a little bit of everything” but not really driving value?

Are you hiring post-sale leaders without being sure what kind of leader you need?

Are operational projects (like scaling support or implementing systems/processes) stalling out?

Do you feel like you’re flying blind on what’s working and what’s leaking revenue?

Are you trying to scale post-sales without throwing more bodies at the problem?

What my customers say…

Diane came in and delivered exactly what we needed; she expertly guided the team through the process of scaling, building efficient processes, and driving customer engagement to new levels. And Diane didn’t just solve the immediate challenge; she set us up for long-term success.

Rich Stendardo, CEO, Yottaa
Diane worked closely with my post-sales leadership team to expertly build and refine our CSM and Support functions, resulting in a structure that is now fully optimized for both retention and expansion. I can't recommend Diane highly enough—she's truly the best person for the job.”

Michael George, CEO, Syncro
Diane not only put in place the competency models, infrastructure, and processes to drive retention, she ensured that any metrics impacting the customer experience (e.g. ProServ delivery times, bug fixes) were defined and tracked, enabling us to look at the whole post-sales machine "holistically." If you need to build or scale any of your post-sales functions, Diane can help."

Paul Bridgewater, CEO, Centerbase
"In a very short time, Diane was able to help us build a rudimentary post-sales machine designed to optimize retention. She dug right in, got her hands dirty and got it done."

Paul Holder, CEO, OnRamp
Diane conducted an end-to-end assessment of Idelic’s Customer Success function, delivering a comprehensive set of recommendations designed to improve customer retention and operational scalability. Among these, we prioritized and implemented two key initiativesthat have positioned Idelic for meaningful improvements and we highly recommend Diane to any organization looking to elevate their post-sales strategy and customer retention.

Brian Filip, CTO/CPO, Idelic
Diane quickly got up to speed on our support operations and brought clarity to where we stood—and what we needed to improve. She met with key stakeholders across the business and used a clear, structured framework to evaluate our support function, from metrics and staffing to ticket deflection and CSM alignment. Her final recommendations were spot-on, highlighting our most critical gaps and giving us a roadmap we could act on immediately. Diane’s ability to distill complex challenges into focused next steps made her an invaluable partner.

Alyssa Cook, VP Customer Experience, Invaluable