Build/scale/optimize your post sales (implementation, customer success, support) engine to maximize GRR and NRR.

Where can we help?

Your small team of ninjas can’t possibly ensure retention of your growing customer base
Your rockstar leaders are smart but have never built out a scaled post-sales function
Your post sale machinery is working but you are pretty sure it’s going to break as you add more customers
Customers are adopting your product but still churning, saying they don’t “see value”

Diane came in and delivered exactly what we needed; she expertly guided the team through the process of scaling, building efficient processes, and driving customer engagement to new levels. And Diane didn’t just solve the immediate challenge; she set us up for long-term success.

Rich Stendardo, CEO, Yottaa

Services

Fractional Leadership

Lead your post-sales strategy and execution
Retention Assessment

Transforming your CSM team to proactively providing value
Post-Sale Function

Designing for scale, enabling KPI achievement and visibility
Journey Mapping

Ensuring customers feel valued and get value at every stage of their journey.
Value Framework

The throughline from lead to renewal, comprising value-based tools, activities and playbooks at every stage of the lifecycle
Advisory

Provide guidance across a wide range of post-sales SaaS topics